Assessor Resource

ICTWEB404
Maintain website performance

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to ensure that a website maintains performance levels during peak traffic times, and full use access.

It applies to individuals who use planning and analytical skills to maintain and improve website performance.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Benchmark website performance

1.1 Review client performance expectations, from the specifications and business requirements

1.2 Test the administration and maintenance requirements, against the specifications and business requirements

1.3 Establish performance benchmarks, from the specifications and business requirements

1.4 Ensure that performance benchmarks are tested

1.5 Record measured performance benchmarks against the specifications

2. Track website performance

2.1 Measure actual website performance against performance benchmarks in key areas and record the outcomes

2.2 Establish policies and procedures for maintaining the stability of actions and processes related to the website

2.3 Identify faults, or suggest improvements, to the website

2.4 Implement improvements according to the business requirements and organisational policy, and procedures

2.5 Establish automatic fault reporting procedures and processes

2.6 Monitor and maintain website security measures

2.7 Implement administration and maintenance schedules

2.8 Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled

2.9 Track user activities and make changes to policies or procedures, depending on the findings

3. Tune performance

3.1 Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies

3.2 Record performance inconsistencies, and incorporate learning, into revised policy and procedures

3.3 Use diagnostic and software tools, to identify and correct, any website faults

3.4 Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website

3.5 Complete and record the fault, correction and maintenance reports

4. Initiate and monitor performance improvement

4.1 Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems

4.2 Review the security tools, and procedures and conduct improvements, where necessary

4.3 Document and implement the maintenance schedules

4.4 Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement

4.5 Update the website on a regular basis, including information, links, multimedia links, and back-end software

4.6 Provide a timely and appropriate response to the client

Evidence of the ability to:

review and establish, website performance benchmarks

ensure that the website meets specifications

identify and rectify faults, where the performance is not met

implement scheduled and non-scheduled maintenance

effectively monitor, and tune, website performance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the process of maintaining a website performance including:

security issues

website server architecture (e.g. Linux, Windows, Unix)

website security protocols

workload (web traffic) metrics

outline the business process design methodologies

identify and describe legislation, regulations, and codes of practice as they relate to web performance, including:

codes of ethics

privacy

copyright

intellectual property.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the website technologies field of work, and include access to:

web servers and websites

the technical requirements

web traffic diagnostic tools, including timing tools to gauge website response times

the appropriate learning and assessment support, when required

the relevant organisational policies and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Benchmark website performance

1.1 Review client performance expectations, from the specifications and business requirements

1.2 Test the administration and maintenance requirements, against the specifications and business requirements

1.3 Establish performance benchmarks, from the specifications and business requirements

1.4 Ensure that performance benchmarks are tested

1.5 Record measured performance benchmarks against the specifications

2. Track website performance

2.1 Measure actual website performance against performance benchmarks in key areas and record the outcomes

2.2 Establish policies and procedures for maintaining the stability of actions and processes related to the website

2.3 Identify faults, or suggest improvements, to the website

2.4 Implement improvements according to the business requirements and organisational policy, and procedures

2.5 Establish automatic fault reporting procedures and processes

2.6 Monitor and maintain website security measures

2.7 Implement administration and maintenance schedules

2.8 Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled

2.9 Track user activities and make changes to policies or procedures, depending on the findings

3. Tune performance

3.1 Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies

3.2 Record performance inconsistencies, and incorporate learning, into revised policy and procedures

3.3 Use diagnostic and software tools, to identify and correct, any website faults

3.4 Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website

3.5 Complete and record the fault, correction and maintenance reports

4. Initiate and monitor performance improvement

4.1 Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems

4.2 Review the security tools, and procedures and conduct improvements, where necessary

4.3 Document and implement the maintenance schedules

4.4 Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement

4.5 Update the website on a regular basis, including information, links, multimedia links, and back-end software

4.6 Provide a timely and appropriate response to the client

Evidence of the ability to:

review and establish, website performance benchmarks

ensure that the website meets specifications

identify and rectify faults, where the performance is not met

implement scheduled and non-scheduled maintenance

effectively monitor, and tune, website performance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the process of maintaining a website performance including:

security issues

website server architecture (e.g. Linux, Windows, Unix)

website security protocols

workload (web traffic) metrics

outline the business process design methodologies

identify and describe legislation, regulations, and codes of practice as they relate to web performance, including:

codes of ethics

privacy

copyright

intellectual property.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the website technologies field of work, and include access to:

web servers and websites

the technical requirements

web traffic diagnostic tools, including timing tools to gauge website response times

the appropriate learning and assessment support, when required

the relevant organisational policies and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review client performance expectations, from the specifications and business requirements 
Test the administration and maintenance requirements, against the specifications and business requirements 
Establish performance benchmarks, from the specifications and business requirements 
Ensure that performance benchmarks are tested 
Record measured performance benchmarks against the specifications 
Measure actual website performance against performance benchmarks in key areas and record the outcomes 
Establish policies and procedures for maintaining the stability of actions and processes related to the website 
Identify faults, or suggest improvements, to the website 
Implement improvements according to the business requirements and organisational policy, and procedures 
Establish automatic fault reporting procedures and processes 
Monitor and maintain website security measures 
Implement administration and maintenance schedules 
Establish preventative maintenance and administration indicators, and ensure that an alert system is enabled 
Track user activities and make changes to policies or procedures, depending on the findings 
Compare actual website performance against benchmarks over an appropriate period, and make changes based on inconsistencies 
Record performance inconsistencies, and incorporate learning, into revised policy and procedures 
Use diagnostic and software tools, to identify and correct, any website faults 
Plan and action, preventative maintenance on a regular basis to ensure the continuous and consistent performance of the website 
Complete and record the fault, correction and maintenance reports 
Establish a mechanism for capturing client initiatives, to assist in identifying maintenance, or administration, or performance problems 
Review the security tools, and procedures and conduct improvements, where necessary 
Document and implement the maintenance schedules 
Review the maintenance and administration documentation, according to policy and procedures, in order to identify areas for performance improvement 
Update the website on a regular basis, including information, links, multimedia links, and back-end software 
Provide a timely and appropriate response to the client 

Forms

Assessment Cover Sheet

ICTWEB404 - Maintain website performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Date:

Assessment Record Sheet

ICTWEB404 - Maintain website performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: